Refund Policy

1. General Policy

This Refund Policy outlines the conditions under which refunds may be processed for services provided through the Velto platform.

2. Service-Based Refunds

Refunds may be considered in the following circumstances:

• Technical issues preventing service delivery
• Service not delivered as described
• Platform error resulting in incorrect charges
• Cancellation within specified timeframes

3. Refund Process

To request a refund:

1. Contact us at [email protected]
2. Provide your account information and transaction details
3. Explain the reason for your refund request
4. Include any relevant supporting documentation

4. Processing Time

Refund requests will be reviewed within 7-10 business days. If approved, refunds will be processed to the original payment method within 10-15 business days.

5. Non-Refundable Items

The following are generally non-refundable:

• Completed services delivered as described
• Services used or consumed in full
• Fees for processing or administrative costs
• Third-party charges or fees

6. Partial Refunds

In certain circumstances, partial refunds may be offered based on the extent of service delivery and specific case circumstances.

7. Dispute Resolution

If you disagree with a refund decision, you may request a review by providing additional information or documentation.

8. Changes to Policy

We reserve the right to modify this refund policy. Changes will be communicated through our platform or email.

9. Contact Information

For refund-related inquiries, contact us at: